Privacy Policy
ATAOL AI Techs builds and operates AI-powered products and services including AskDesk, StrategyThrust, ShiftZen, and Soul Confidant. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites or use our Services.
1) Scope
This Policy applies to information processed by ATAOL AI Techs in connection with our websites and Services. Certain Services may provide additional product-specific notices. If a product-specific notice conflicts with this Policy, the product-specific notice takes precedence for that product.
2) Information we collect
We collect information in the following categories:
- Contact information: such as your name and email address when you contact us, request support, join a waitlist, or otherwise communicate with us.
- Account identifiers: such as your email (or similar identifier) used for login, account management, and subscription entitlement checks. Some Services may use passwordless (magic-link) login.
- Usage data: such as pages viewed, actions taken, timestamps, device/browser type, and basic diagnostic data. We use this to operate the Services, troubleshoot, detect abuse, and improve performance.
- Content you provide: depending on the Service, this may include text you enter, files you upload, prompts, and other inputs. For example, StrategyThrust may process uploaded business documents to generate reports.
- Payment and subscription metadata: if you purchase through a third-party payment provider, we receive limited information such as plan, billing status, and transaction identifiers required to grant access. We do not store full card numbers.
- Security data: such as IP address, logs of suspicious activity, and authentication events used to secure the Services.
3) How we use information
We use information to:
- Provide, operate, and maintain the Services, including authentication, feature access, and subscription enforcement.
- Respond to requests, customer support tickets, feedback, and inquiries.
- Improve and develop products, including debugging, quality assurance, and product analytics.
- Protect the Services and users by preventing fraud, abuse, unauthorized access, and security incidents.
- Comply with applicable laws and enforce our Terms of Use and other policies.
4) Legal bases (where applicable)
Where required (e.g., under GDPR/UK GDPR), we process personal data based on one or more legal bases, including: (i) performance of a contract (providing the Services), (ii) legitimate interests (security, product improvement), (iii) compliance with legal obligations, and (iv) consent (where requested).
5) Cookies and analytics
Our websites may use essential cookies and privacy-respecting analytics to understand performance and improve content. You can control cookies through browser settings. If we use optional cookies, we will provide an appropriate notice where required.
6) AI processing and outputs
Some Services generate AI outputs based on your inputs. Inputs and outputs may be processed by our infrastructure and by third-party AI providers used to power features. We aim to minimize data exposure and use reasonable safeguards. You are responsible for ensuring you have the rights to upload content and for reviewing outputs before relying on them.
7) Sharing and disclosure
We may share information in the following circumstances:
- Service providers: with vendors and providers that help us operate the Services (e.g., hosting, analytics, email delivery, payment/subscription providers). These providers process data on our behalf subject to contractual protections.
- Payment providers: purchases are processed via third-party checkout providers; we receive limited metadata needed to confirm subscription status and enable access.
- Legal and safety: to comply with law, respond to valid legal process, protect our rights, users, and the public, investigate security incidents, and prevent fraud.
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
8) Data retention
We retain information only for as long as needed to provide the Services and for the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention may vary by product, data type, and legal obligations.
9) Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No system is 100% secure, but we continuously improve our security posture and monitor for suspicious activity.
10) International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers (e.g., contractual protections).
11) Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal data, and to request portability. To request assistance, contact us at support@ataolai.tech.
12) ShiftZen
If you are viewing this policy because of the ShiftZen App Store “Privacy Policy” link, this page is the official privacy policy reference. ShiftZen is designed with privacy in mind. Any product-specific notices inside the app take precedence where applicable.
13) Children’s privacy
Our Services are not directed to children under the age required by local law to consent to data processing. We do not knowingly collect personal information from children without appropriate consent.
14) Changes to this policy
We may update this Policy from time to time. The “Effective date” will be updated accordingly. Material changes may be communicated via our website or product channels.
15) Contact
Email: support@ataolai.tech
Phone: +90 532 201 34 16